Create RMA from Customer Order Line

Explanation

This activity is to create a Return Material Authorization (RMA) for the customer order line. The return reason needs to be selected for the particular customer order line, which can be defined on the Sales/Basic Data/Sales Basic Data/Return Material Reasons tab.

Note: The Return Material Authorization functionality is disabled for customer order lines with the Supply Code Service Order

Prerequisites

Customer order line needs to be at least Delivered or Partially Delivered to be able to create an RMA.

System Effects

RMA is created with corresponding information from the particular customer order line.