Hold reasons are used to explain why a CRO repair is set on hold. This could for instance be when unexpected faults appear during the repair process and the customer must decide how to deal with this. In the meantime you can set the repair on-hold. Then, when a decision is taken, you can release the repair and the repair process can continue with the next step. Interruptions are recorded in the journal on the component repair order and can be studied there.
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As a result of this activity, a CRO repair hold reason is defined in the system and can be used as an explanation when setting a CRO repair on-hold.