Enter Message Defaults for Customer
Explanation
This activity is used to enter default values for approval and release of
incoming customer order and the incoming change request for different sites
and site-customer combinations. You can also specify the default order type
and priority to use when creating new customer orders on different sites and
site-customer combinations. In addition, you can also decide if this site should
process incoming change requests and incoming purchase order confirmation online
or in the background. The benefit with the online processing is that the supply
chain will be more synchronized all the time and you will get an instant validation
and an update.
Prerequisites
The site, customer and approval user must have been created.
System Effects
- When receiving an incoming customer order, incoming customer schedule
or incoming change request message, default values for automatic approval
and release are retrieved from the combination of supply site and internal
customer defined on the Site/Sales and Procurement/Sales
page, Message Default section. If a value
is not defined, then the default values are retrieved from the supply site
for any internal customer. If both are not defined, then default values
are retrieved from the customer.
- If the Execute Order Change Online option is enabled, it indicates
that the incoming change request for customer orders and incoming purchase
order confirmations sent from any other site, will be received and processed
online on this site. The online processing will only continue as far as
the other message defaults parameters allow. If you have manual approval
of incoming changes, the online processing stops when an incoming message
to approve is created. If you have automatic approval, then the online processing
will validate and update the internal order. If that internal order is pegged
and you have automatic replication and sending to next site, the online
processing proceeds with this and so on.
- When creating a customer order for a specific customer on the supply
site, the order type and priority for that customer order is retrieved from
Site/Sales and Procurement/Sales page,
Message Default section. If a customer specific
value is not defined, it is instead retrieved from the information added
in General section. If no values are defined
there, the values are retrieved from the Customer/Sales/Sales
page.