This activity is used to define causes to be used from the Business-to-Business (B2B) interface. A cause identity is used when reporting in a work order in order to categorize the cause of a problem. Using standard codes to describe the cause makes the reporting in of a work order uniform, and allows for easier and more consistent analysis of work orders.
In B2B Basic Data > Causes page, enter B2B LOV Order value for the causes that would be allowed to use in B2B interface.
To perform this activity, causes must be defined in the Maintenance Basic Data.
As a result of this activity, the selected causes are made available in the B2B interface when reporting in a work order or creating a fault report.