Call Remote Assistance Expert Group

Explanation

This activity is used to call an Expert Group from Remote Assistance contact list.

Prerequisites

• Expert Group should be configured in Solution Manager > Remote Assistance > Groups.
• Expert Group should consist of Active users whose Remote Assistance status is Available.
• Expert Group should either be stand alone (not connected to any Standard Group) or should be connected as a sub group of end user connected Standard Group.

System Effects

• Expert Group can be found on the Remote Assistance contact list of the end user.
• Possible to initiate a call with the Expert Group.
• On calling an Expert Group, it will call each user in the group in sequence until one answers.