Main Contact List

Explanation

This activity is used to find the resources who are connected to the user connected primary site or user connected service organization

Prerequisites

Application parameter CONTACT_LIST_TYPE should be set to SERVICE_ORGANIZATION in order to get the service organization contacts and default is the Branch/Site level contact list

Customer must use the new request management solution in order to use the Service Organizational Contact List

System Effects

• A new menu item will be enabled named “Contacts” and as per the value of the application parameter, contacts will be visible form either branch/site level or service organizational level