Select MS Teams Contact Method
Explanation
This activity is used to contact a person using MS Teams
Three contact methods available
• Audio Call
• Video Call
• Chat
Prerequisites
To view the MS Teams information on the contact widget,
- MS Teams integration must have been configured to include Client ID
from Azure app registration and Enabled in System Parameters
System Parameters,
- Client ID of your Azure app registration to give access to graph
APIs
- Enable/Disable teams functionality has to be ENABLED
- MS Teams integration must have been enabled for each IFS Cloud Mobile
app in Application Parameters
- Application Parameter MS_TEAMS_ENABLE has to be TRUE
- Organizational E-Mail must have been set under the communication method
for each contact person to be able to view the MS Teams contact information
on the contact widget
Initiate a MS Teams call/chat,
- User must have MS Teams app installed and logged into the MS Teams (Android
and iOS)
- For Windows clients, either a web browser or the MS Teams application
can be used to initiate calls/chat
System Effects
- Enable the MS-Teams contact methods on the contact card