Assign Technicians to Tasks

Explanation

Maintenance supervisors can assign skills to technicians considering the required skills to complete the task, and availability.  

Maintenance supervisors can use the Task Work Assignments page to assign skills and this page shows all the incomplete tasks in an active work package. They can assign technicians to tasks by assigning technicians to skills using a List or a Gantt Chart. This page displays the skill requirements added to the Task Details page and you can add or remove skills if needed. As the supervisor assigns technicians to skills, a task may have multiple assignees.  

Tasks are categorized into the following states: 

• Assigned – All required skills are assigned to technicians and there are no conflicts with the resource assignments
• Unassigned - One or all of the required skills have not been assigned to a technician ​
• No Required Skills - Required skills are not added
• Resource Conflict – One or more of the assigned technicians is assigned to another task or turn at the same time. Resource conflict usually occurs due to flight delays and you can define the parameters to show the resource conflict on the Work Assignment Display Parameters page.

Note: You would never be assigning a turn to a technician if some of the tasks have been already assigned and you would never be assigning tasks within a turn if the turn has been already assigned. You are either assigning work at the task levels or you are assigning it at the turn level. 

Prerequisites

1.  Define technicians - To perform this, the technicians' schedules must be defined using resource groups.  Follow the steps given below to do so:
   1. Create a site
   2. Connect calendars and users to the site (Extended Site Info)
   3. Create a resource group (Resource Type: Person)
   4.  Connect the site to the resource group
   5. Add technicians to the resource group (Persons section)
   6. Connect the site and airport using the Airport page

Note: If the HCM module is used, then the HR schedule of the person's primary scheduling employment is taken to get the availability. If there is no HR Schedule, then the Work Time Calendar directly connected to the person is taken to get the availability. To assign work to technicians users should have access to the site. 

2. There must be an incomplete task in an active work package. The skill requirement is defined on the Task Work Assignments page or Task Details page
3. Define work assignment display parameters to display resource conflicts (FLIGHT_DELAY_FOR_CONFLICT_MINS & DISPLAY_RESOURCE_CONFLICT) on the Work Assignment Display Parameters page
4. The arrival and departure time should be defined for the turn in order to use the Gantt Chart

System Effects

As a result of this activity, a skill is assigned to a technician. If the technician has been assigned to one or more skills, the technician is able to view the particular tasks on the My Work page.  

Pages

Task Details
Task Work Assignments

Activity Diagrams

Assign Resources