Contact A Group

Explanation

This activity is used to call an Expert Group from Remote Assistance contact list.

Prerequisites

·       Expert Group should be configured in Solution Manager > Remote Assistance > Groups.

·       Expert Group should consist of Active users whose Remote Assistance status is Available.

·       Expert Group should either be stand-alone (not connected to any Standard Group) or should be connected as a subgroup of end user connected Standard Group.

System Effects

·       Expert Group can be found on the Remote Assistance contact list of the end user.

·       Possible to initiate a call with the Expert Group.

·       On calling an Expert Group, it will call each user in the group in sequence until one answers.