This activity is used to call an Expert Group from Remote Assistance contact
list.
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Expert Group should be configured in Solution Manager > Remote Assistance >
Groups.
·
Expert Group should consist of Active users whose Remote Assistance status is
Available.
·
Expert Group should either be stand-alone (not connected to any Standard Group)
or should be connected as a subgroup of end user connected Standard Group.
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Expert Group can be found on the Remote Assistance contact list of the end user.
·
Possible to initiate a call with the Expert Group.
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On calling an Expert Group, it will call each user in the group in sequence
until one answers.