This activity is used to initiate a remote assistance video call with augmented
reality feature when the supply chain user needs an assistance on product/raw
material/packaging from a supplier or an in-house expert. It could also be initiated
when the supply chain user needs to handle an inquiry related to product/raw
material/packaging with customers.
·
Remote Assistance Enterprise should be registered and configured in Solution
Manager > Remote Assistance > Configuration and Enterprise Settings.
·
User should be configured as an Active Remote Assistance user in Solution Manager >
Remote Assistance > Users.
·
Remote Assistance feature is enabled for the logged-on user on the client (Aurena)
with the option to make/receive Remote Assistance calls.
·
Call option is enabled from Menu bar in Aurena