Determine Order Priority

Explanation

When a Customer Order is created, its priority located in tab "Order Details" is preset with customer's priority located in Customer/Sales/SALES tab.

With using the operation "Determine Customer Order" the priority is recalculated, based on the parameters and their priorities defined in the most-specific and active matching Customer Order Priority Rule.

• Ideally, this operation should only be carried out when all order lines have been completely recorded as one of the influencing parameters of the rule may be the order's total order amount.
• On the other hand this operation should be performed before releasing the customer order as the correct priority is decisive for all following activities in the Available to Promise process and finally for reliable delivery date calculation.

The algorithm first identifies the most matching and active rule in this order:

1. Rule valid for this specific customer and this specific site.
2. Rule valid for this specific customer and all sites.
3. Rule valid for all customers and this specific site.
4. Rule valid for all customers and all sites.

In a second step the algorithm calculates the resulting priority based on its parameters and their priorities within the rule from Step 1.

Prerequisites

There must exist at least one active and matching rule to be able to calculate a priority. If no rule matches or priority resulting from matching rule is NULL then priority of customer order is set back to priority of customer.

System Effects

Priority of customer order was recalculated and is a comparable basis for further Available to Promise process activities.

Pages

Customer Order

Activity Diagrams

Determine Customer Order Priority