E-mail Order Confirmation
Explanation
This activity is used to e-mail a customer order as an order confirmation
to the customer. The order confirmation will be attached to the e-mail as a
Portable Document Format (PDF) file. An order confirmation can be e-mailed for
an order which is not canceled or blocked.
Prerequisites
This activity has the following prerequisites.
- IFS/Print Server and IFS/Connect have to be installed.
- Print Server Archiving has to be enabled.
- The PDF_REPORT_CREATED event must be defined and enabled.
- On the Customer/Address/General Address Info
tab, in the Comm. Method area, the communication method should
be set to E-mail and the receiver's e-mail address must be specified
in the Value field for the respective customer name.
The same customer name should be given in the Customer Contact field
of the Customer/Address/Sales Address Information
tab.
- A value in the Reference field must have been entered in the
Customer Order/Order Details tab. If a valid customer contact
exists in the Customer/Address/Sales Address Information tab,
then that value will automatically be set as the reference value, and be
used as the e-mail address of the receiver.
- The customer order should be in Planned, Released, Reserved, Picked,
Partially Delivered, Delivered or Invoiced/Closed status.
- The Email Order Confirmation option in the Customer/Sales/Sales
tab should be selected.
- If Line Level confirmation is allowed on
Site/Sales and Procurement/Sales tab, correct confirmation
status must be set on customer order lines and rental order lines before
sharing.
System Effects
- Order Confirmation option on Customer Order/Order
Details tab will set to Yes.
- When Customer Order Confirmation is set to
Order Level on Site page, upon emailing
order confirmation, Confirmed option on all customer order
lines will set to Yes.
- After emailing the report, if confirmation is removed from a confirmed
customer order line or if a not confirmed customer order line is set to
confirmed, Order Confirmation option on
header level will set to No automatically.
- Similarly, after emailing the report, if confirmation is removed from
a confirmed rental order line or if a not confirmed rental order line is
set to confirmed, Order Confirmation option
on header level will set to No automatically.
- Confirmation status and promised delivery date on customer order line
will be available on order confirmation report.