To return inventory and non-inventory parts the receipt process via
Register Arrival page is used. You can return received
parts into inventory from the
Receive, Receive with Serials/Lots
or Receive Parts against Order Deliveries
dialogs.
In
Receive Parts
dialog, the inventory locations currently
available for the part are listed. It is possible to enter new inventory location
records here.
In Receive Parts against Order
Deliveries dialog, the deliveries done against the connected order line
is displayed. Return can be done against the complete or part of the delivered
quantity. Receive Parts against Order Deliveries
dialog is only available for order connected returns.
Note that for catch unit enabled parts, you must specify the catch quantity returned. This applies when you return material back into inventory.
There are two different procedures used for returning parts. One for parts returned from external customers, that is a customer that belongs to another company other than to which the site entering the return material authorization (RMA) belongs (this could also be a customer connected to a site that belongs to another company). The other procedure is for internal customers that are connected to a site that belongs to the same company as to which the site where the RMA is entered belongs.
When returning from an internal customer, parts will be stored in internal order transit during the transportation between sites. A return can only be done by picking parts that exist in the internal order transit, and moving them into inventory.
The return functionality is also used for rental returns. For rental returns only the Receive Parts against Order Deliveries dialog is available.