Use the Deliver Customer Orders page when you want to deliver a complete order with lines not connected to any shipment. Separate order lines are delivered in the Deliver Customer Order Lines page.
You can deliver customer orders with both inventory parts and non-inventory parts. Inventory parts can be delivered as soon as they are reported as picked. Non-inventory parts with a delivery date ahead of today's date need to be reserved using the reservation batch in the Create Customer Order Reservations page, before they can be delivered. However, non-inventory parts with a delivery date of today or before can be delivered directly after the release is done.
When the customer order is considered as delivered, it acquires the Delivered status. The status can vary depending on the order type.
When the customer order is delivered, any customer warranties from the customer order lines with the serial tracked parts will be stored in the Part Serial page. Valid periods will be calculated for all the customer warranties in the entire serial structure in the Part Serial page. In this page, you cannot change the number of parts to be delivered.
In case the quantity of parts to be delivered is less than the quantity stated on the pick list and reported as picked, the delivery information should be entered in the Deliver Customer Order with Differences page or Deliver Customer Order Line with Differences page. However, you can also deliver a whole order with deviation from this page by clicking Deliver with Differences.
For order lines connected to a shipment, the above will not apply to perform a delivery. For shipments, you can perform a delivery on the shipment or on the consolidated shipment. A consolidated shipment is defined as one departure of several shipments from the specified site, to all the delivery addresses of the connected shipments. This implies that a shipment connected to a consolidated shipment can only be delivered from the consolidated shipment. This activityis only possible if picking is reported and the shipment is already in the Complete status for all shipments you intend to deliver. For a shipment, if you no longer want to deliver the entire quantity picked, it is possible to adjust the picked quantity before delivery in four different ways: removal of shipment lines, reassignment of shipment line quantities, reassignment of handling units, or adjustments in the shipment inventory. This means that the content of the shipment is changed and the handling unit structure and the documents must be reviewed again before delivery.
If sales overhead costs are registered for the part, these overhead costs are calculated at delivery based on the cost of the parts delivered and the order line quantity.
Note that delivery of a shipment can be done automatically in the shipment flow if the shipment type allows this.
The entire customer order and shipment will be considered as sent or delivered to the customer. Once the customer order acquires the Delivered status, you cannot enter any new lines. The status can vary depending on the order type and whether or not the entire quantity of an order line is assigned to the shipment.
When a consolidated shipment is delivered all connected shipments are considered as sent or delivered to the customer.
When shipments are delivered, the next event in the shipment flow will be triggered if the shipment type allows this. Any optional events defined to be executed at delivery in the shipment flow, will be triggered.
When delivering a serial tracked part, any customer warranties defined on the customer order line are stored in the Part Serial page. If customer warranties already exist in the Part Serial page, they are merged with the ones defined on the customer order line. The warranties on the customer order line are the valid ones if the same warranty type exists both in the Part Serial page and on the customer order line.
When delivering a customer order line with a serial tracked part, a calculation of the valid customer warranty period takes place. The delivery date and the external transport lead time are used, and all the customer warranty types with the time based warranty conditions in the entire serial structure in the Part Serial page are given a valid from and valid to date. These dates are calculated using the minimum and maximum values defined for the different warranty conditions. If the valid to and valid from dates already have values, they are not recalculated since they come from supplier warranties that have been converted to customer warranties. The valid from and valid to attributes are stored in the part serial structure to be transferred later to IFS/Service Management.
If the Customer Order Connection parameter is set for a supplier warranty type with the time based warranty conditions somewhere in the serial structure in the Part Serial page, the calculation of the valid period takes place for the supplier warranty with time based warranty conditions as well.
After delivering a part or the entire customer order line, you cannot update the warranties on the customer order line.
When delivering an inventory part using delay cost of sold goods to delivery confirmation, the cost of sale will not be recognized at the time of shipment. Two new transactions will be created: DELCONF-OU (M3/M1), and DELCONF-IN (M1/M3). When delivering a non-inventory part using delay cost of sold goods to delivery confirmation, a transaction will not be created when the parts are delivered.
If sales overhead costs are registered for the part, separate cost of goods sold (COGS) bookings are created: SALES-OH (Debit M194 - cost of goods sold, sales overhead, credit M190 - sales overhead).