This activity is used to accept an appointment offer sent by the Appointment Booking Engine (ABE). Once the user is satisfied with an appointment slot, it can be registered in the work task by accepting the offered slot. The offers received must be accepted before it expires, as ABE cannot hold these reserved slots for longer time. The expiry time can be set using the system parameter OFFER_TIMEOUT. A typical value could be 10 minutes. This is the last step in appointment booking process, unless a rebooking is done.
Further a new entry in the work order journal get registered with the appointment dates.
For more information refer to the activity Request Appointment Offers.
To perform this activity, appointment offers must be received and the status should be in OfferReceived state.