View/Edit Customer Order Information
Explanation
Use this activity to view and edit:
- Contact information, i.e. the contact name and phone number.
- Order/Invoice information - such as customer number, service contract
and service line number, order type, and currency.
- After sales information - enter the customer order reference to view
related information.
Note: The Currency is by default, the customer's currency or
the work order connected service contract's currency. The in currency
price values of the work order are viewed in this currency. The Price Effective
date value where prices are fetched in work order defines the rate of this
currency, which is the same as in customer order.
Prerequisites
- Customers should be connected to the work order.
- Service contract and service line for the customer and object should
be created in IFS/Service Contract,
Service Contract.
- Warranties should be connected to the object in IFS/Equipment,
Functional Object
or Serial Object.
- To display after sales information, a customer order should have been
generated for the object included in the work order.