View Nearby Resources

Explanation

This action is available on an unassigned task on left hand panel of the Gantt and on Map pin enabling the dispatcher to quickly locate the nearby resources who can immediately attend to the Work Task based on the default distance set on the Scheduling Configuration page. This will also consider other parameters such as Resource Group, Competencies, Licenses and Region defined on the task to give out a perfect match. When determining the distance, the aerial distance between the Unassignd activity and the Resource current location/start and end location is used and once the resources are located this parameter value can be manually changed from the search in context to change the data loaded on the Map. The resources are located based on their current location or else based on the shift start and end locations. Once the dispatcher identifies one of the closest technicians suit for the job, he can use "Assign" command on the resource pin which will then open up a dialog or if he is in the Dispatch Console he can refer the Gantt area using "View in Gantt" to see a gap in their schedule and then use drag and drop for the allocation.

Prerequisites

An active Dataset need to be defined for the desired company. Dispatch console has to be loaded with data mainly Resources and Unfulfilled demand lines. Resources must be connected to Resource Group, Competencies, Licenses and Regions etc. Task and Resource locations has to be specified properly. In addition to these "NEAR_BY_RESOURCE_DISTANCE" parameter value has to be defined in Scheduling Configuration.

System Effects

As a result of this activity nearby Resources will be loaded around the unassigned task on the map.