This action is available on an unassigned task resulting the SLA timeframe to be shown in an dialog. With this simple click, the dispatcher can quickly go through all types of SLAs defined for the Task namely Fixed Start, Earliest Start, Latest Start, Latest Finish, Planned Start, Planned Finish, SLA Start Date, SLA Finish Date etc. marked in the Timeline Calendar. After referring to the SLAs dispatcher can simply use the drag and drop option on the Gantt to allocate it to the right resource in the right time not violating any SLAs. In case if there are any SLA violation it will be indicated on the Work Assignment by an exception sign and Dispatcher can use Reassign command available on the card to resolve the raised exception.
An active Dataset need to be defined for the desired company. Dispatch console has to be loaded with data mainly Resources and Unfulfilled demand lines. Resources must be connected to Resource Group, Competencies, Licenses and Regions etc. SLAs has to be defined for the task.
As a result of this activity a dialog will be open up on top of the Dispatch console Page visualizing SLAs relevant to the selected task.