Use this activity to enter information on a new service request. The information includes for example the name and phone number of the person requesting the service, a short description of the service to be performed, the maintenance organization that is to perform the work, etc. In New Service Request, in the assistant select new.
Basic data related to a service request such as maintenance organization and work type should be defined in the IFS/Basic Data for Maintenance.
As a result of this activity, a work order with basic information for the service request is created. You can enter additional information for the work order.