Select Other Service

Explanation

This activity is used for ordering a service without a valid service contract when ordering a service. This is only available from the Service Center lobby.

Prerequisites

• Logged in user should be configured as a B2B User - Customer.
• To be able to select an Additional Service, there must be Work Types configured to be used in B2B from B2B Basic Data.

System Effects

As a result of this activity, the selected service will be saved to the service order.

Procedure

Use the following procedure to select a non-contracted service when ordering a service.

1. Open the B2B > Service Center > Order Service assistant. Optionally, select a location and equipment.
2. In the Service Needed group, select Additional Services. Then select a work type from the Service list.
3. If you want to order a service that is not in the list, then select Other instead of Additional Services. In the Additional Information field you can manually enter the type of service you would like to order.