A work request is a work order that is created in Preventive and Corrective Maintenance. This work order is used to manage work orders for all types of maintenance tasks. You can create work orders via fault reports, or directly, by making work requests. This is practical when you want to facilitate the planning of the work, where for example several objects are to be repaired, or where several maintenance organizations are responsible for the work. When you create a new work request it receives the status Work Request.
A work request contains a short description on the request, information on the maintenance department, and information on the person who entered the information. The work on the work order can be further prepared in Prepare Work Order page.