Cancel Work Assignment

Explanation

This activity is used to change the status of a work assignment to Cancelled. When cancelling a work assignment, a cancellation cause must be entered.

Prerequisites

Before the status is changed, the following must have been completed:

• The work assignment must exist.
• The work assignment must not contain the Task Leader flag.
• Reporting against the work assignment must not exist.
• The cause for canceling must be defined in Cancel Cause page.
• If Cancel Cause Access is to be used, it has to be defined in System Definitions/Object Property page.
  • Object LU: CancelTaskCause
  • Property Name: USE_CNCL_CAUSE_ACCSS should be set to TRUE
• If Cancel Cause Access functionality is used, then the cancel cause access can be defined in Cancel Cause Access page.

System Effects

• The status of the work assignment is changed to Cancelled.
• A journal entry is created for this event. Journal entries are generated in the Journal submenu in Prepare Work Order page.
If the Allow Multiple Visits option is selected for the work task and visit chain exists, work assignments related to follow on visits are removed as below
• If the follow on work assignment status is Assigned and not sent to mobile then it will be removed.
• If the follow on work assignment status is Accepted or higher or work assignment is sent to mobile, then it will be Canceled.