Enter Solution
Explanation
Use this activity to enter details about a global solution. A global solution
is a case-independent generic solution description. This generic solution can
be based on one or more cases.
You can directly create a global solution using the Global Solution
page or start from the Case page.
Prerequisites
- A support organization must be defined in the Support Organization
page.
- A queue must be defined in the Queue page.
- Assignees should be define in the Assignee
page.
- A category must be entered in the Case Category
page.
- Business objects must be entered in the Business Object
page.
- A language must be defined on the Object
Properties page.
- A case must have been created in the Case page if the
global solution is to be created from a case.
System Effects
- A solution will be created, and the user creating the solution will
become the solution owner.
- The status of the global solution will be set to New.