Add Service Types on CRO Repair
Explanation
You can add service types when the CRO repair is already released for
repair on the Service Types tab. You can add
service types as long as the order has not acquired the Completed
status.
It is possible to facilitate and speed up the service process for small
and easy services by setting up a predefined work scope for the repair order
types Work Order and Repair Shop Order. For
the repair order types Disposition Shop Order and External Service
Order it is not possible to generate a predefined work scope, the work
scope must be created manually. The predefined work scope is generated from
the repair codes connected to the service type.
A service type provides two purposes: (1) Generates a price for the
service and (2) Defines the repair work scope. It is possible to add service
types as long as the repair order is not completed. A CRO repair can have
one or more service types assigned. A service type can be removed only if
the CRO repair is not released.
Prerequisites
- A work order, repair shop order, or an external service order must
have been created as a repair order for the CRO repair.
- Service types must have been connected to the repair part on the
Part Service Definition and Pricing page.
- Repair codes must have been connected to the service type on the
Part Service Definition and Pricing page.
- For work order, repair codes and repair part must have been
connected to the work task template.
- For shop order, repair codes must have been connected to the repair
part’s repair code structure.
System Effects
As a result of this activity, the following can occur depending on the
repair order type:
- When adding service types to work orders and repair shop orders, the
work scope is updated as well.
- Work order: The work scope on the work order is updated with
these tasks, if there are work task templates related to the added
service type.
- Repair shop order: All material and operations connected to the
service type, and those which do not already exist on the repair
shop order, are added.
- When adding service types to disposition shop order and external
service order, the work scope must be generated manually.
- Disposition shop order: If a service type is added after release
for repair, all changes of connections between the disposition
material and operation lines must be done manually. In other words,
nothing happens on the disposition shop order when the service type
is added.
- External service order: You can change the default service type
in order to reconnect the purchase order transaction to the added
service type as long as the invoice is not matched.