You can add a new component repair order line - exchange or repair - to a customer order previously created for the same component repair order. The dispatching of the part to the customer after completed service is handled from a customer order line pegged to the component repair order line. A dispatch customer order line can be created any time during the repair process. If the customer order is created before the component repair order line is processed to Completed status, the customer-owned part is automatically reserved to the customer order.
There are two options available, you can either create a new customer order or add a new component repair order line to a customer order previously created for the same component repair order.
To add to an existing customer order, click Dispatch, then click Create Customer Order. Select Show only orders connected to same CRO to view only the customer orders with order lines connected to the component repair order. Select a suitable customer order and click OK.
As a result of this activity, a component repair order line (customer order line) is added to a customer order previously created for the same component repair order. Each customer order line is pegged to the corresponding component repair order line.
The service of two items with the same part number could be totally different and hence these parts and their sales lines must be separated from each other. When a customer order line is added to a previously created customer order, a unique line number is always assigned. No consideration is taken of whether the part is defined on any of the other customer order lines. This is done in order to get the grouping of the parts and their sales lines correct.
If a modification that results in a change of part number is included in the task list for the CRO line, customer order is created for the new part number as assigned in the modification.