The dispatching of the part to the customer after completed service is handled from a customer order line pegged to the component repair order line. A dispatch customer order line can be created any time during the repair process. If the customer order is created before the component repair order line is processed to Completed status, the customer-owned part is automatically reserved to the customer order.
There are two options available, you can either create a new customer order or add a new component repair order line to a customer order previously created for the same component repair order.
To create a new customer order, click Dispatch, then click Create Customer Order. Select Create New and click OK.
As a result of this activity, a new customer order with customer order line(s) is created. Each customer order line is pegged to the corresponding component repair order line.
If a modification that results in a change of part number is included in the task list for the CRO line, customer order line is created for the new part number as assigned in the modification.