This activity is used to release a repair line to an external service order. The repair order type determines in which kind of environment the service should be processed. The environment and the complexity of the service should determine which repair order type to use. An external service order is suitable for both simple and advanced repair. When external service supplier is nominated and paid for by the customer, price of the external service can be set to zero by enabling Exclude External Service Price option. When creating CRO repair for heavy maintenance returns, if the part provisioning rule is selected as Customer External Repair, this option will be enabled by default.
The preferred repair order type is selected from the Repair Order Type field. Based on what repair order type you select, the relevant option will be selected in the Release to Repair dialog box. For an external service order, some additional information must be defined before you can release for repair. In the External Service Order section, specify a supplier and an external service type. If the repair part is at receipt and is issue tracked then it is necessary to identify the serial numbers releasing the component repair order line to repair. It is possible to identify the serials to be dispatched to the external service supplier from the Tracking tab.