Use the View Write-Off Notice Items activity to view a customer write-off and to remove lines. You can view all write-offs generated within the system in various statuses, depending on whether they have been selected to a write-off notice proposal or if they already have been printed on a notice.
This activity requires that customer write-off has taken place in the Transactions tab of Customer Payment.
The system effects of this activity depend on whether the status of the write-off is changed. It is possible to change, for example, the status of a write-off from Proposal to Ignore. In that case, the write-off will be excluded from write-off notices.