The Customer Credit Information process handles assignment of credit analysts to customer accounts for tracking and monitoring purposes. The system enables feedback from customers via credit notes at both the invoice header and line item levels. Invoice messages can automatically be sent to the credit analyst for a specified credit note. By using groups of messages for sending messages to credit analysts you specify the event that create credit analyst messages such as invoice follow-up date reached. These messages are produced via an updating routine.
After updating the calculation of customer credit information can be viewed in a DSO, - Days Sales Outstanding, graph and in customer queries. Information about the DSO graph and calculation for measuring credit and payment performance is found in the Follow-up and Analysis, Customer Credit Management process. By using an exception code on customer invoice line level it is possible to exclude the amount in credit calculations until the code is removed.
Before you start entering information check that Basic Data Required (BDR) has been set up as per instructions in Define Financials Basics, Set up Basic Data Customer Credit Management process.