The Write - Off Notice process is used for notifying customers that claims has been written-off. There are functions for creating write-off notice proposals, printing write-off notice proposals and printing write-off notices. Write-offs within the accepted tolerance level are automatically handled at payment entry and do not cause any write-off notice. For write-offs larger than the tolerance level, a manually created write-off must be entered. Write-Off notices can only be created after write-offs has been performed.
You can define various write-off codes and create notice proposals by selecting on specific codes or customers. By using different notice templates for different write-off codes various standard text will be printed on the notice. After a proposal has been created, it can be modified by excluding single details. Write-off notices must be acknowledged to enable printout. There is a function in the process for viewing all write-offs generated within the system in various statuses, depending on whether they have been selected to a write-off notice proposal or if they already have been printed on a notice.
Before you start entering information check that Basic Data Required (BDR) has been set up as per instructions in Define Financials Basics, Set up Basic Data Customer Credit Management process.