The Customer Payments process is used for entering manual customer payments via mixed payment and customer payments on file loaded throughout external interface. There are also functions for cancellation of customer payments and offset functions between invoices and payments. The process also contains information on follow-up activities, such as queries and reports.
The functionality of mixed payment is enhanced by
supporting segregation of duties. This is supported by controlling the
transaction types per user groups. If mixed payment transaction types are
required to be selected based on cash account and user group, a new user
group can be added in this window.
The Customer Payments process is divided into six sub processes.
The Customer Payments process is used for manual entry of customer payments through the various payment institutes. This can be done through mixed payment. When you enter a payment, a voucher is generated automatically to the hold table in IFS/ Accounting Rules. This is updated to the general ledger in connection with the next update. Offsets can be entered at the same time as payments. These can be offsets between debit and credit invoices or between invoices and payments on account.You can cancel a whole payment, or part of a payment. The cancellation rolls back the payment and sets the invoices and pre-payments as unpaid. You can set the entire payment as unpaid all at once or just certain invoices or payment on account. The cancellation also creates a voucher that reposts the original payment. This can be achived through cancel and cancel matching in mixed payment.
The Customer Payments on File process is used to create customer payments sent by electronic file from the company's various payment institutes. Each electronic file contains information, and matching options, on debit and credit transactions for a specific account and currency. The external loading is loaded into either an existing or a new mixed payment. To approve the mixed payment, a separate function is used. The approval creates payment and voucher with postings. The standard version of IFS/Payment does not allow the loading of external interface. This logic must therefore be added to the system at the time of each customer installation.
The Customer Bill of Exchange Payments process is used for manual entry of Bills of Exchange received from customers. When you enter a Bill you can match it with the invoices covered by the Bill. A payment is created and a voucher is generated automatically to the hold table in IFS/ Accounting Rules. The claim from the invoices is "transferred" to the open Bill. The Bill itself is closed when it is later cashed, i.e. when we have received the money from the customer.
The Customer Check Payments process is used for manual entry of Checks received from customers. When you enter a Check you can match it with the invoices covered by the Check. A payment is created and a voucher is generated automatically to the hold table in IFS/Accounting Rules. The claim from the invoices is "transferred" to the open Check. The Check itself is closed when it is later cashed, i.e. when we have received the money from the payment institute.
The Customer Direct Debiting Payments process is used for automatic debiting from the customer's account. You start by generating a direct debiting proposal based on for example payment date interval, currency, customers to be covered and payment method. You can select specific invoices and include credit invoices and use cash discount. Selection can be made using a number of terms. You can also generate an empty proposal and enter invoices manually. The direct debiting proposal is acknowledged and a direct debiting order created with output data on file or other media, depending on payment format. If for some reason a direct debiting order must be deleted, this can also be handled. Payments are created within the system when acknowledging direct debiting, i.e. when the payments have been implemented according to documentation from the payment institutes.
The Follow-up and Analysis, Customer Payments process includes queries and reports that can be used for information about customer details and customer payments. It is only possible to view information in the query pages. You cannot enter or modify any details. There are also a number of reports that can be printed through the order report function.