Use this activity to enter valid severity or critical levels for a change request. This mandatory task is to be performed by a system administrator or equivalent person.
Valid CR levels are used to group similar requests. Three types of data must be specified before you can use CRs and COs: CR levels, CR types, and CO action causes. At least one of each CR level, CR type, and CO action cause must be defined to be able to create CRs and COs.