Price Review
Explanation
This activity is used to review the price summary and itemized prices
of new scope created for an additional service in mobile client. Based on
customer’s decision technician can take one of the following actions.
- Add to My Work – This option can be selected if customer agrees.
This will create a new assignment and pushed to user’s device
- Send for Dispatch – This option can be selected if customer agrees.
This will remove the scope from mobile client. Service Manager can dispatch
the work to a technician in IFS Cloud
- Reject – This option is selected if customer disagrees. This will remove
the scope from mobile client and scope is set canceled
Prerequisites
This activity is available only in Service app
User device must be online
Scope Review record must exist in mobile client
Sales parts must have been defined for required parts and resources in IFS Cloud
System Effects
- Add to My Work - The scope is removed from Scope Review and new assignment(s) is pushed and available under My Work in mobile client
- Send for Dispatch - Scope is removed from mobile client
- Reject - Scope is removed from mobile client and scope is set canceled