Enter General Customer Order Info

Explanation

This activity is used to define general customer order information. This mandatory task is to be performed by a system administrator or an equivalent person.

General order information includes defining the statistical group, invoice customer, price group, salesperson, discount type, and currency, and whether the specific customer should be a template customer. 

You can connect the customer to a statistical group in order to use the information in statistical reports. You can invoice customer orders to a company other than the customer's company, e.g., the parent company. You can also connect the customer to a predefined customer price group that is connected to a price list, and to a general discount type.

You can also define a central invoice customer record, and define backorder information, which may be changed on each specific customer order.

You can create a template from this customer's settings, which allows to quickly enter a customer order for an unregistered customer, and to quickly register a new customer based on the existing customer's settings. In so doing, customer information is automatically copied from the template customer to the new customer, while additional information is entered in the Quick Customer Registration page.

It is possible to consolidate rental invoice lines for serialized parts for specific customers. Depending on the company level consolidation parameter, you can select consolidate or avoid consolidation of rental invoice lines for serialized parts at the customer level for a specific customer.

Prerequisites

This activity has the following prerequisites:

• A customer statistical group must be entered in the Sales Basic Data/Customer Stat Groups page.
• To use an invoice customer, the invoice customer must be defined as a customer in the Customer window.
• To use a customer price group, the group must be defined in the Customer Price Group page.
• To specify a salesperson, that salesperson must be entered in the Sales Basic Data/Salesmen page.
• To indicate a market, the market must be entered in the Sales Basic Data/Markets page.
• Discount types must be entered in the Sales Basic Data/Sales Discount Types page.
• Currency must be defined in the ISO Code Usage/Currency page.

System Effects

As a result of this activity:

• Default values are created when entering a customer order for the specific customer.
• In the Consolidated Rental Invoice Lines for Serialized Parts drop-down menu, the default value is set to Specified on Company. Independent of the company setting, the user can consolidate the rental invoice lines for the serialized parts by selecting the parameter as ‘Yes’ for the specific invoicing customer. The user can avoid consolidation of the rental lines for the serialized parts by selecting the parameter as ‘No’.

Pages

Customer

Activity Diagrams

Customer Order Settings