Enter Order Address Info

Explanation

This activity is used to enter general order address information, such as customer contact, delivery term, ship-via code, route, loading information, and how any shipment delivery should be handled for a specific order address identity. You also can indicate the regional and district location of the specific customer address, provided that necessary basic data are entered.

The delivery terms defines who assumes the responsibility and the costs for the delivery, for example, Delivery Duty Paid (DDP), Free On Board (FOB), Cost, Insurance and Freight (CIF). To be able to fully determine the extent of responsibility and the costs, it is necessary to define an exact location. Depending on the delivery term this can be, e.g., a port of shipment, port of destination or a named place.

The ship-via code in the Customer page indicates how the goods will be transported. The normal procedure is to define all supply chain data in the windows for supply chain parameters. You can easily reach related windows by the right-mouse button menu:

• For internal customers, right-click and then click Supply Chain Matrix for Site.
• For external customers, right-click and then click Supply Chain Matrix for Customer.

If necessary basic data is entered, you can connect a customer to a predefined route. You also can indicate a specific load sequence. The load sequence number is used for loading the goods in the proper order when loading the vehicle. The time when the delivery will take place can be indicated.

Shipment specific data can also be defined, including stating the applicable shipment type if you want to control the shipment process from this level of detail. Whether or not to allow multiple lot/batch numbers per handling uint, manual entry of weight and volume and having an unconnected handling unit structure in the shipment, can also be defined.

The shipment type is a useful parameters if you want to control the shipment process from this level of detail.

Prerequisites

• Basic data on the Address/General Address Info sub-tab of the Customer window must be entered.
• The delivery term for the language in the customer record must have been entered in Delivery Terms.
• The ship via code for the language in the customer record must have been entered in Ship Via Codes.
• To use routes, the Route ID must have been entered in Customer Order Route.
• To use district and region, they must have been entered in Sales Basic Data.
• The shipment type must have been entered in the Sales Basic Data page.

System Effects

As a result of this activity:

• General order address information is added.
• An alternative customer name is printed on business documents.
• If a shipment type has been entered, this value overrules the shipment type entered as default on the delivering site.

Pages

Customer

Activity Diagrams

Customer Order Settings