Create Customer Warranty Template
Explanation
The Customer Warranty Template is used to create predefined
customer warranties for Models and Service Objects, for example, a
rust-proof warranty. The Customer Warranty Template consists of following
information;
- Warranty Price Rule - The price rule controls how a service is
priced when this warranty is used.
- Warranty SLA - The SLA to be used for work performed under this
warranty. Optional to use.
- Service Coverage - Services covered under the warranty
- Warranty Issuer Type - Who is issuing this warranty i.e. a
Manufacturer, a Service Organization or a Supplier
- Warranty Starting Point - When the warranty start to come into
effect, i.e.: Installation, Manufactured, Today, Manual
- Duration - How long the warranty is valid for
Prerequisites
- The SLA Template should exist in the SLA Template page
- The Price Rule should exist in Price Rule
page.
- Services to add in Service Coverage should be
defined as service items in the Service Catalog page.
System Effects
As a result of this activity, a Customer Warranty Template will be created.