Event Escalation Manage Case Manage Case 13.13.6.1 BDR for Event Escalation Event Escalation Global Solution 13.13.5.1 Enter Case Resolution 13.13.5.2 Enter Case Resolution, Casual 13.13.4.1 Handle Case 13.13.4.2 Handle Case, Casual Event Escalation Manage Case Explore Escalation Rules Manage Case About Change Request 13.13.7.1 Event Escalation Manage Case Manage Case Dispatches Event Escalation Description of Manage Case 13.13.2.1 Create Case 13.13.2.2 Create Case, B2B 13.13.2.3 Create Case, Casual 13.13.1.1 Define Basic Data for Case 13.13.1.2 Define Basic Data for Case Task 13.13.1.3 Define Basic Data for Organization 13.13.3.1 Handle Case Task 13.13.3.2 Handle Case Task, Casual Manage Case Manage Case Define Call Center Basics Global Solution