Enter Return Cause
Explanation
Use this activity to enter codes for return causes. These are used to record
reasons for return of items to a supplier. This is mandatory to be able to send
returns to a supplier.
You have two types of return in the receipt function:
- Return for Rework: As an example, the return cause can be problems with
the quality. The financial burden of returned parts is placed on the supplier,
i.e., the parts need to be reworked.
- Return for Credit: As an example, the return cause can be problems with
the quality or a delivery by mistake. The financial burden of returned parts
is placed on the supplier, i.e., either a credit invoice for the returned
parts or an invoice including only the approved parts is required. A replacement
order for the returned parts can be created.
An example of usage is when entering inspection results in the receipt function.
Prerequisites
No particular prerequisites.
System Effects
A return cause is entered and can be used in connection with inspection at
the receipt function.