Add Contacts

Explanation

Use this activity to add new Contacts to a Request.

You can add an existing Contact that has previously defined as a Customer Contact, you can add an existing Customer Communication Method or you can create aa new, request-specific contact.

When a new contact is created, basic communication details such a name, a phone number a mobile number and an email address can be defined.

Once contacts have been created, it is possible to specify one as the primary contact for the Request.

Prerequisites

• Customer Contacts should be defined in the Customer page.
• Customer Communication Methods should be defined in the Customer page.

System Effects

A new Contact will be added.

Pages

Request

Activity Diagrams

Request Initiation