Explanation
This activity is used to add Request Work Tasks to a Request Scope. At creation, the Request
Work Task will receive the status New.
Once selected the relevant Request Scope, it is possible to either add a Request
Work Task manually or from a Standard Task. If the manual option is selected, it is mandatory to enter a description the Request
Work Task. It is also possible to add Work Steps, Resources and Materials.
If the Request Task is created from a Standard task, a Standard Task has to be selected from the Standard Task list.
Prerequisites
- Sites, Service Organization and Maintenance Organization must be defined
and connected to each other.
- The Request Scope must have the
status New, Released, Started
or Completed.
- Standard Tasks can be defined on
the Standard Task page.
System Effects
- As a result of this activity, Request Work Tasks with the status New will be connected to
the Request Scope.
- If the Request has the status New, Released or Started,
the status will remain.
- If the Request has the status Completed, it will be changed to Started.
Pages
Request Service Work
Activity Diagrams
Service Work Preparation