This activity is used to add applicable urgencies to a Request Contract line. The Urgency is generally set upon customer request and controls the SLA and pricing of a Request. For example, a customer may want to get the work done quicker and is happy paying a higher price. The Urgency can be selected from a List of Values that will display all active urgencies
When you create a Request using a Request Contract Line and an Urgency, the Request Scope will get the price rule and SLA from the corresponding Urgency in the Request Contract Line, according to the priority order to fetch price rules and SLAs for a Scope.
As a result of this activity, an urgency record along with a corresponding SLA Template and a Price Rule will be added to the Request Contract line.