Create Problem/Symptom

Explanation

This activity is used to define Problem/Symptoms which are applicable to a Request Scopes.

Problem/Symptom is an attribute on the Request Scope level that can be used for suggesting the correct service according to the customer requirement.

Prerequisites

• N/A

System Effects

• The Problem/Symptom, which can be applied to a Request Scope will be created.

Pages

New Request
Problem/Symptom

Activity Diagrams

BDR for Request