Modify Priority

Explanation

This activity is used to modify the Priority of the Request and optionally update the priority values of associated work tasks.

The Request Priority can be specified during the initial logging of the Request. Once a Request is created with a Request Priority, any associated work tasks will inherit the same priority value.

When the Request Prority is modified on a request, the user will be prompted to decide whether to update associated work tasks with the same priority value.

Priority values updated at the work task level do not update the Request Priority.

Prerequisites

System Effects