About MWO Object Synchronization

As a Service Technician it is important have access to object information from different sites. All objects relevant to a technician should be synchronized and up-to-date in the mobile app. There are two mechanisms to synchronize objects to the mobile app.

• Synchronize all objects connected that belong to the logged-on users' user-allowed sites via Grouped Push
• Synchronize a limited amount of objects via Batch Sync, with on-demand download capability

Both the Service and Maintenance apps can switch between Batch and Grouped Push sync policies for object synchronization, based on business requirements.

The default object synchronization method is different for the two apps.

• The IFS MWO Service app is configured to sync a limited amount of objects through the Batch sync by default.
• The IFS MWO Maintenance app is configured to sync all objects in user-allowed sites through Grouped Push sync by default.

A mobile user can review Events generated for Work Assignments as well as for Work Tasks that are processed in the Mobile Client. Task Events are only available when the user is online.

Synchronize Objects via Grouped Push Mechanism

All objects connected to user-allowed sites are synchronized to mobile via Grouped Push, including related supporting data such as Technical data, Measurements, Service Contracts, etc.

The default Object Configuration for the IFS MWO Maintenance App.

The default delivery method of the following referenced entities are also set to Grouped Push

The main advantage of this set up is that a mobile user can view and work with any of the objects in their user-allowed sites, irrespective of whether the device is online or offline.

This is a good option for customers who deal with a smaller number of objects on their site/s and customers who focus more on offline operations.

Synchronize Objects via Batch Mechanism

A limited amount of objects in user-allowed site/s will be synchronized to the mobile client. By default, only objects related to user-assigned work tasks will be synchronized but it is possible to use the OnDemand object download mechanism on the device to download further objects or to expand the default data set through an entity filter. Same as for Grouped Push, this setup synchronizes related supporting data such as Technical data, Measurements, Service Contracts, etc..

There are some clear advantages to using Batch object synchronization method over the Grouped Push.

• Grouped Push mechanism synchronizes all objects connected to the user-allowed sites in to mobile regardless of whether they are needed or not in the day-to-day work. The Grouped Push method also synchronizes all other supporting data e.g.,Technical Data, Measurements, Service Contracts…etc., leading to a large amount of data being synchronized, even though it may not be relevant and that can cause delays in initialization.  By using Batch sync the amount of data synchronized is drastically reduced while still providing access to all objects online, with the ability to download relevant objects when needed.

The default Object Configuration for the IFS MWO Service App

The default delivery method of the following referenced entities are also set to Batch

Expand Default Data Set

When using Batch object synchronization, it is still possible to expand the default dataset through an entity filter.

For example, if location CMB-FOSSIL-1 is known as an offline location, all objects belong to that location are needed to bring to technitions' devices who work in the loaction in addition to the work task objects. This can be achieved as follows.

• Create new entity filter for EquipmentObject (Location_id = “CMB-FOSSIL-1”) in App Details in back office.
• Synchronization Rules /Edit Sync Rule change Filter Method as “Include”for EquipmentObject.
• Combine Where Clause can be seen in Mobile User Filter Map.

 

Online Object Search

In the mobile client there is a separate search client that allows users to search for objects online. A search can be performed using parameters such as Object, Serial No, Location, Customer etc. The results in the online search will still be restricted based on the user-allowed sites.

Once an object has been found, the technician can view the object details online e.g. Object Location, History, and the Structure.

OnDemand Object Download

When Batch sync is used and only user-assigned work task objects are synchronized to the device the technician can use the OnDemand Object Download to enable access to additional objects offline.

This is done by searching for the required object(s) through the online search and then clicking the download command. The download command is available in the online object list and the online object detail page. The Download command does not appear on any objects which are already downloaded.

When an object is downloaded entities EquipmentObject, LocationPartyAddress, and EquipmentObjectParty are immediately downloaded whereas additional related data will be sent through OnDemand Push. The following entities are handled through OnDemand Push.

• EquipmentObjectParam​

• EquipmentObjectTestPnt​

• EquipmentObjectSpare​

• EquipmentObjectMeas

• ObjectMapPosition​

• TechnicalObjectReference​

• TechnicalObjectTypeDesig​

• TechnicalSpecTypeDesig​

• TechnicalSpecification

Once an object is downloaded, it can be accessed in Downloaded Objects and All Objects.

If user has got multiple devices, the downloaded objects will be pushed to all active devices.

Downloaded objects are automatically removed from the device based on an expiry period defined on the Synchronization Rules table, or upon application initialization. The default expiry period is 7 days, but can be adjusted as required.

Online Search on LOVs

Objects that are only available online i.e. do not exist locally in the device database can be found in the Online Object LOV, which shows all objects in user-allowed sites. A technician can enable the Online LOV by setting the Online Search toggle to true.  

The Online Search toggle can be found in following places.

• Work Task Details page.
• New Step assistant
• New Request assistant
• New Request Scope assistant
• New Work Order assistant
• Additional Task assistant
• New Request Quotation assistant
• New Service Quotation assistant

The toggle is set to false by default and the list of objects will only display records that are downloaded to the device. Once the toggle is enabled, the list of objects is shown.

If a technician selects an object from the Online Object LOV it is downloaded to the device in the background. The automatic download only happens if the object synchronization method is set as Batch.

Display Object Structures

The way Object Structures are displayed in the mobile client differs depending on the application and the object synchronization method used.

• IFS MWO Service with Object sync method Grouped Push
  • The Function Object Structure is displayed and can be viewed offline.
• IFS MWO Service with Object sync method Batch
  • The Function Object Structure is only displayed when the user is online
• IFS MWO Maintenance with Object sync method Grouped Push
  • All structure types are displayed and can be viewed offline.
• IFS MWO Maintenance with Object sync method Batch
  • All structure types are only displayed when the user is online.