Cancel Work Assignment
Explanation
This activity is used to change the status of a work assignment to Cancelled.
When cancelling a work assignment, a cancellation cause must be entered.
Prerequisites
Before the status is changed, the following must have been completed:
- The work assignment must exist.
- The work assignment must not contain the Task Leader flag.
- Reporting against the work assignment must not exist.
- The cause for canceling must be defined in Cancel
Cause page.
- If Cancel Cause Access is to be used, it has to be defined in
System Definitions/Object Property page.
- Object LU: CancelTaskCause
- Property Name: USE_CNCL_CAUSE_ACCSS should be set to TRUE
- If Cancel Cause Access functionality is used, then the cancel cause
access can be defined in Cancel Cause Access
page.
System Effects
- The status of the work assignment is changed to Cancelled.
- An Event Log is created for this event. Event Logs are generated in
the Events tab found in the Attachment
panel of the Prepare Work Order page.
- If the Allow Multiple Visits option is selected for the
work task and visit chain exists, work assignments related to follow on
visits are removed as below
,
- If the follow on work assignment status is Assigned and not
sent to mobile then it will be removed.
- If the follow on work assignment status is Accepted or higher
or work assignment is sent to mobile, then it will be Canceled.
- The allocation of demand line will be removed. In the Assign
Work assistance, able to add new allocation for the demand.