Start Work Assignment
Explanation
This activity is used to change the status of a work assignment to Work
Started. The work that is to be performed according to the work task can
be started.
Prerequisites
Before the status is changed, the following must have been completed:
- A Work Assignment must exist in status Accepted, OnRoute
or Waiting at Location.
- If Allow Multiple Visits is selected on the work task and visit
chain exists, then preceding visit should be Completed.
System Effects
- The status of the work assignment is changed to Work Started.
- The Assignment Start date and the
Work Start date on the work assignment is updated with current
date.
- If the work assignment is in Accepted status the Assignment
Start is updated with current date.
- The work task is set to status Work Started if it is
in status Released or lower.
- It is possible to set the work assignment to status Pending
Completion, Completed, Incompleted
or Cancelled.
- An Event Log is created for this event. Event Logs are generated in
the Events tab found in the Attachment
panel of the Prepare Work Order page.
- If the work task is connected to a SLA order line which has a SLA latest
start and responded date is empty, when the status of the work task is set
to Work Started, the Responded Date is updated on SLA order
line.
- If Allow Multiple Visits is selected for the work task, and If
the work assignment status is changed from Assigned to Work Started,
then the visit chain is created with multiple work assignments based on
the working schedule or calendar of the assigned resource. Initial visit
status is set as Work Started and follow on visits status is set
as Accepted