4.5 Service Level Agreement Management 4.20 Recurring Services 4.23 Heavy Maintenance Contract 4.11 CRM Business Object Management 4.8 Business Opportunity Management 4.16 Service Quotation 4.14 Customer Agreement Management 4.23 Heavy Maintenance Contract 4.22 Installed Base Management 4.6 Complex Assembly Service Contract 4.12 Customer Management 4.9 Marketing Campaign Management 4.10 Business Activity Management for Account 4.21 Defense Contract Management 4.18 Request Contract 4.1 Service Contract 4.23 Heavy Maintenance Contract 4.7 Lead Management 4.3 Sales Application for Payment 4.19 SLA Management 4.24 Event Generation 4.2 Sales Contract Management 4.17 Request Management 4.15 Commission and Rebate Management 4.4 Support Agreement 4.13 Price Management, Sales