Enter Customer Contact

Explanation

This activity is used to enter the contact names and information related to a customer on a support agreement. You can add the contacts that are defined here to a case, by clicking Add Contact tab and selecting Support Agreements Contacts in the opened associate page. However, if the Support to Named Contacts Only is selected, a message will appear if a contact who is not specified in the support agreement is connected to a case. This indicates that only authorized contact persons are allowed to use the support agreement.

Prerequisites

• A support agreement must have been created in the Support Agreement page.
• The value to be entered in the Contact Name field must have been entered in IFS/Enterprise/Customer or should be a registered user for IFS Applications.

System Effects

• Customer contacts will be defined for the support agreement and e-mail messages regarding the case can be sent to the contact using this information. 
• You can specify that only authorized contact persons are allowed to use the support agreement. 

Pages

Support Agreement

Activity Diagrams

Create Support Agreement