Enter Support Agreement
Explanation
This activity is used to create support agreements, with specific support levels for a customer. In the support
agreement, It is possible Support to Named Contacts Only and possible to block the support agreement
temporarily.
Prerequisites
- A customer must have been entered.
- A support organization must have been entered on the Support Organization Basic Data/Support
Organization.
- A support level must have been defined on the Support Agreement Basic Data/Support Level.
- A support type must have been defined on the Support Agreement Basic Data/Support Type.
System Effects
- Support levels can be specified for cases or the case will inherit the default support level.
- You can keep track of customer contacts and provide the call center with critical information on the
customers.
- You can create a support key for the particular customer using the information entered in the agreement with
the option of changing the values as needed.