Main Contact List

Explanation

This activity is used to find the resources who are connected to the user connected primary site or user connected service organization.

Prerequisites

• Application parameter CONTACT_LIST_TYPE should be set to SERVICE_ORGANIZATION in order to get the service organization contacts and default is the Branch/Site level contact list.
• Customer must use the new request management solution in order to use the Service Organizational Contact List.
• Only the resources that have a primary resource group connected are visible here.

System Effects

• A new menu item will be enabled named “Contacts” and as per the value of the application parameter, contacts will be visible form either branch/site level or service organizational level.